Ninth Edition:

            Welcome to the MSC Newsletter.  It has been almost two months since my last newsletter and I thought it was time to update the campus on a few changes that are coming.

Shannon Covey, Director of Mail Services

Christmas shutdown

A bulk mailing has to be received at Mail Services by December 19^th at noon to guarantee processing prior to the Christmas shutdown.  Any other daily mail that is received prior to 2:30 p.m. on December 23^rd will be processed prior to the shutdown.  If you have any questions, please let me know.

U.S.P.S. Postage Increase – January 18th

The U.S.P.S. has started to increase the postage for their shipping products (Priority Mail, Express Mail) in January to be in line with U.P.S. and FedEx, who issue their price increases in January.  A one-pound priority mail package is increasing from $4.80 to $4.95.  A 0.5-pound express mail will increase from $12.60 to $13.05.

International Mail

Please remember to separate international mail from your 1^st class mail.  We have been having more of a problem with this and it will delay the delivery of your international mail because the proper postage amount will not be on your mail piece.

New Tubs

The new tubs have been in use for about six weeks and we have not had any significant problems with the tubs being returned to us on a daily basis.  If you have any problems with the new system, please let me know and we will try to work something out that will work for your department and ours.

U.S.P.S. Tubs

With the switch to Illinois State University Mail Service tubs, any U.S.P.S. tubs that you have in your departments should be returned to Mail Services.  Mail Services will make sure that the tubs are returned to the U.S.P.S.

Web Site

Every issue of the Mail Service newsletter, I mention the website and some of the features that may be found there.  This time it is a little different because I have been getting feedback that the website is difficult to use.  I have not heard any direct comments on what people are having problems with; as a result, I do not know what I need to change.  If you are having problems with our website, please let me know what difficulties you are having so I can try to correct them.  Thanks in advance.

As always, we appreciate any feedback that you give us that will help us improve the services that we offer.  Please complete a Customer Satisfaction Survey on our website or contact me directly.  This concludes the Mail Service newsletter; please let us know if you have any questions or comments.  We are always trying to improve our services and welcome any input from our customers.

Shannon