Seventh Edition:

            Welcome to the MSC Newsletter.  It is a short week, so we will keep this edition short as well.  In this edition, we will address department moves, a new feature of the website, a new zip code for Bloomington and a new regulation by the U.S. Postal Service.

Shannon Covey, Director of Mail Services

Department Relocation

The summer time is a prime time for work to be completed on campus buildings.  If your department is being relocated, please remember to inform Mail Services of your new location and the date to start delivery in the new location.  It is not necessary to change your address with anyone that mails items to you because Mail Services delivers by the mail code and we will make any necessary changes here.  If you change your mailing address with anyone, it makes it very difficult to change it later.  We still receive mail addressed when Schroeder departments moved and changed their address with those outside the University.  This can cause problems later if a mail piece does not have the campus box on the piece.

Mailing Expenditures

The fiscal year has ended, but the bills have not finished arriving.  Mail Services has the current totals for each account on our website.  We hope to have them finalized in the next week.  The only types of charges that have not been included are any outstanding UPS and FedEx charges.

New Zip Code for Bloomington

Effective July 1, Bloomington has an additional zip code.  The new 61705 ZIP code will consist of (some) current 61704 customers, as well as new deliveries who reside outside the boundaries of Towanda Barnes Road on the east, Veterans Parkway on the west, Brokaw Road, Abraham Road, Route 150, Harvest Hill Road, and I-74 on the south, and a northern boundary of Fort Jesse Road.  The U.S. Post Office will ensure delivery of the mail that has the old zip code for a year.

Move Update

I mentioned the addition of a zip code because of a new regulation that takes effect on November 23^rd.  This new rule says that mailers must begin using addresses that were updated within the previous 95 days for all discounted First-Class Mail and Standard Mail, which includes non-profit mailings.  The University already complies with this rule because of services that are offered by Mail Services and endorsements that are included on all letters mailed by Mail Services.  The important step that has to be completed in this process is that any time that a piece of mail is returned by the U.S.P.S. with a new address, please make sure to update your mailing list with the new information.  This also includes the address moves list that you may receive from Mail Services after completing a bulk mailing.  If you currently manage a mailing list that you would like checked for any address moves, please send it to us to process it for you at no charge. 

Web Site

Every issue of the Mail Service newsletter, I mention the website and some of the features that may be found there.  The reason that I do this is because I want to give our customers the best service that we can.  We have added a new feature to the website and it concerns accountable mail.  When Mail Services receives an express mail, certified or delivery confirmation from the U.S. Postal Service, we scan it into our system so that we can prove that we received an item.  If we receive it before we make our morning delivery, we include the item with your regular mail delivery otherwise we delivery it directly to the recipient in the afternoon.  This new feature will allow you to search for any incoming accountable mail that is received by Mail Services and see when it was delivered and who signed for it if that information is available.

As always, we appreciate any feedback that you give us that will help us improve the services that we offer.  Please complete a Customer Satisfaction Survey on our website or contact me directly.  This concludes the Mail Service newsletter; please let us know if you have any questions or comments.  We are always trying to improve our services and welcome any input from our customers.

Shannon